Learn more about choosing the right home remodeler for your needs.

According to the Consumer Federation of America, only the automobile industry rivals home improvement in complaints and less-than-positive customer experiences.

What’s going on?

Well, there’s over 120 million households in the U.S. and 20,000 BBB-registered home remodeling contractors. In that sea of business, home lifestyles, aesthetic expression, and humanity, a lot of unpleasantness can and does happen.

Thankfully, here in the Kansas City area, our numbers are much smaller.

In 2018, for example, the most common complaints revolved around shoddy to absolutely horrible (to nonexistent) work, the failure to start and finish on time, and unethical behaviors surrounding money—outrageous quoting, taking money upfront, asking for more than at first agreed halfway through, etc.

To avoid this nonsense, let’s first look at three quick tips to finding the right contractor, then dig a bit deeper into what that means. Hopefully, by the end, you know exactly what to look for in a home remodeling contractor in Kansas City.

3 Quick Tips – Find the Right Home Remodeling Contractor Kansas City

Tip #1: If people in your sphere of influence can’t hook you up (and this isn’t always a dependable option), then turn to reputable sources to research companies. Angi (formerly Angie’s List) is an easy example where Jericho Home Improvement, one of the most well-known Kansas City remodeling contractors, already has close to 200 reviews.

Tip #2: Don’t be shy! Interview at least three high-quality contractors who you’ve validated through reputable sources, and ask for references.

Tip #3: Check licenses, and be sure to look into their company backgrounds using the BBB, local city records, and watchdog reports. There’s also licensing, permitting, and carrying the proper insurance to consider as well.

See, there’s nothing fancy about those tips. Easy basics. But if these steps were all that was needed, the nation wouldn’t see so many thousands of horrible home remodeling experiences every year.

Let’s transition into five ways to dig deeper and really find that ‘miracle maker’ match.

1) The People Who Make the Company What It Really Is

Even if the company checks all the marks in terms of licensing, legitimate history within the industry, and all the other technicalities, it doesn’t mean they’re a good match for you.

It also isn’t a guarantee the installation team you get will be stellar either—often, a core team is the very best, then the company hires tons of other less experienced people (who cost the company far less as well).

Here’s how Jericho Home Improvement approaches this aspect of the trade.

We only hire 1 of roughly 20 applicants, minimum. This is because we expect a lot and set high standards of professional aptitude.
Rather than having the typical small army of subcontractors, even during full remodels, we send small crews of Jericho Master Installers—averaging 15 years of experience, cross-trained experts.
Supporting our master installers is a great team of people handling management, customer service, and clerical matters to ensure a smooth experience.

2) The Underlying Drivers of Their Industry Approach

When you work with the wrong contractors, your remodeling project is just a paycheck. They aren’t interested in rejuvenating your home or increasing its value.

In contrast, Jericho Home Improvement has a host of big drivers that keep our teams on their toes every day.

“Our stress-free remodeling process starts with quality communication, real expectations, and true accountability.”
“With Jericho Home Improvement, you get data-backed, tried-and-tested, and innovative solutions, not the same ol’ runaround.”
“Jericho isn’t taking your project with the intention of making you a ‘customer’—we actually want you to become a raving fan!”

3) Materials, Processes, and Workmanship

Of the tens of thousands of home remodeling contractors in the nation, easily 90% of them say something like,

“We only use the best materials in the known universe.”

Yet, a large percentage of complaints every year are about poor-quality materials.

Here’s our approach:

We use materials from proven manufacturers with a long history of reliability.
Our materials enhance the overall aesthetic while maintaining strength and durability.
Everything we install is built to withstand heavy long-term usage.

4) Local Reputation: Genuine Customer Reviews & Testimonials

It’s extremely common to see a mix of incredibly positive and negative reviews for contractors. Why?

Often, a company has a great core team, but as they expand, they bring in subcontractors who don’t share their values.

5) Their Professional Project Portfolio or Galleries

This is where you can see if a company can walk the walk. But be cautious—how easy would it be for a contractor to put gorgeous photos from the internet in their portfolio?

Ask about the projects in their portfolio—genuine contractors will have detailed knowledge.
Any references they provide should align with their portfolio.
Look for multiple angles of the same project, including close-up images of flooring, cabinetry, and tile work.

Wrapping Up: Attention Kansas City Homeowners

If you’re in the Kansas City area looking to interview the most well-known remodeling contractors, be sure to consider Jericho. Our staff is standing by to take your call or respond to your message. We look forward to hearing from you today.